Introducing Brilio Analytics for Smarter Chatbot Insights

Brilio just got a brand new upgrade with Brilio Analytics, your all-in-one dashboard for smarter chatbot insights.

It gives you clear, real-time data on everything happening inside your chatbot ecosystem. You can track how your credits are being used, see how users engage with your AI agents, and soon, measure how well your AI models perform, all in one place.

In this guide, we’ll take a closer look at what Brilio Analytics offers and how you can use it to monitor, optimize, and grow your chatbot’s performance with clarity and confidence.

What Is Brilio Analytics?

Brilio Analytics gives you a complete view of your chatbot’s activity, usage, and performance in one simple dashboard. It helps you understand how your bot is being used, how users interact with it, and how well the AI is performing in real time.

Inside your Brilio workspace, you’ll find clear charts and data that make it easy to track what’s working and what needs improvement.

Brilio Analytics is built around three key layers:

• Credit Insights: See how your usage credits are being spent and plan ahead.
• Engagement Analytics: Understand how users interact with your bot and which conversations drive results.
• AI Performance Metrics: Monitor your bot’s accuracy, response quality, and overall intelligence over time.

You can access everything directly inside your Brilio dashboard, where the analytics panel gives you a full picture of your chatbot’s performance at a glance.

Credit Insights: Track Usage in Real Time

Brilio Analytics starts with Credit Insights, your go-to view for understanding how your chatbot uses credits over time.

If you’re new to Brilio, credits are what power your chatbot’s actions. Every time your AI agent responds to a user, processes a document, or performs a task, it spends a small number of credits. You get 50 free credits when you start, so you can test, explore, and see your chatbot in action without paying a thing.

The Credit Insights dashboard helps you track exactly where those credits go. You can view:

• Total credits spent within a selected time period
• Average daily spending to understand usage patterns
• Most used features that consume the most credits
• Peak usage days to spot when your chatbot is most active

It’s a simple way to keep an eye on your chatbot’s efficiency and make sure you’re getting the most value out of every credit.

You’ll find Credit Insights right inside Brilio Analytics. When you open the analytics page, it’s the first section you’ll see.

Engagement Analytics: See What’s Working

Engagement Analytics are quite important to understand how people interact with your chatbot. It shows you:

• How many conversations does each agent have
• When users are most active
• Which parts of your chatbot are performing best

You can also:

• Select your agent from the top-right dropdown to view analytics for a specific bot
• Choose the source of conversations from the top-right source dropdown. Available sources are:
  
  • All Sources
  • Widget
  • Telegram
  • Platform

This makes it easy to track engagement for different agents and channels and helps you spot what’s working and what needs improvement. You’ll find Engagement Analytics right below Credit Insights in your Brilio Analytics dashboard.

AI Performance Metrics: Measure Quality, Not Just Quantity

AI Performance Metrics are coming soon to Brilio Analytics. This feature will let you monitor how well your AI models are performing, including accuracy, response quality, and overall effectiveness.

The Brilio team is working hard to bring this live, so you can soon see detailed insights into your AI agents beyond just the number of conversations or credits used.

For now, keep an eye on your dashboard and get ready to track your AI’s performance as soon as it launches.

How to Access Brilio Analytics

Accessing Brilio Analytics is easy. Once you’re logged in to your Brilio dashboard:

• Click on your profile icon in the top right corner
• Select Analytics from the dropdown

That’s it. You’ll be taken straight to the analytics dashboard, where you can explore Credit Insights, Engagement Analytics, and soon, AI Performance Metrics.

Build Your Chatbot Today

You can start exploring Brilio Analytics and all its insights for free. Every new account gets 50 free AI credits to create, train, and test your chatbot right away.

Upload documents, connect website pages, or add Q&A pairs and see your chatbot in action within minutes. Once you see how well it handles conversations, you can upgrade anytime to unlock more features and agents.

Brilio is perfect for:

• Small business owners who want smarter customer support
• Freelancers and agencies building chatbots for clients
• SaaS startups needing onboarding or support bots
• Educators and creators training bots with PDFs, lessons, or tutorials

It’s free to start, easy to use, and quick to set up.

Start for free with Brilio and see how clear, real-time analytics can help you optimize your chatbot from day one.

FAQs

What are credits?

Credits are the units your chatbot uses to perform actions, like responding to users or processing tasks. Every account gets 50 free credits to start, so you can explore and test your chatbot without paying.

How can I optimize my chatbot’s performance using analytics?

By checking Credit Insights and Engagement Analytics, you can see which agents and features are most active, spot trends in user behavior, and adjust responses or strategies to improve engagement and efficiency.

Can I track engagement for a specific agent or channel?

Yes. You can select the agent from the top-right dropdown and choose the source, like Widget, Telegram, or Platform, to see detailed engagement analytics.

When will AI Performance Metrics be available?

AI Performance Metrics are coming soon. Brilio is actively working on this feature to let you monitor AI accuracy, response quality, and overall performance.